Your rug is not a carpet. We do not clean it like one.
A wall-to-wall carpet can take a strong, fast clean. A fine rug cannot. Hand-knotted wool, silk, and antique rugs are made of natural fibers, natural dyes, and a foundation that holds the whole piece together. The wrong water temperature, the wrong cleaning solution, or too much agitation can fade colors, shrink a rug, or damage a foundation that cannot be repaired. That is why Carpet Care NYC treats fine rugs as a separate craft, not an add-on to carpet cleaning.
For over 11 years, our certified technicians have cleaned fine rugs in homes across Brooklyn, Manhattan, Queens, the Bronx, Staten Island, Long Island, Westchester, and nearby New Jersey and Connecticut. We have cleaned rugs that have been in families for generations, and rugs bought last year that already carry the full weight of daily life: pets, children, shoes, spills, and city dust. Every rug is inspected before anything is decided, and you get a written quote before any work starts.
Two ways we clean fine rugs — and how we choose
This is the most important decision on this page, and we make it with you.
Pickup: warehouse hand wash. Fine, high-value, and delicate rugs — Persian, Oriental, silk, antique, hand-knotted wool, light-colored wool, and shag — go to our warehouse for a full hand wash. There, the rug is dusted first to remove the deep, dry soil at the base of the pile, washed by hand with solutions matched to its fiber, rinsed until the water runs clear, and dried flat so shape, backing, and fringe stay true. This is the right choice when a rug is valuable, delicate, heavily soiled, or carrying pet odor deep in its foundation, because a surface clean in your living room cannot reach where that soil lives.
On-site refresh. Sturdy, everyday area rugs — most synthetics, cotton flatweaves, and durable wool blends in good condition — are cleaned in your home. We inspect, vacuum, pre-treat spots, and deep-clean the rug where it lies, then groom the pile so it dries evenly. This suits rugs in good shape with surface soiling, back under your furniture the same day. Learn more about our area rug refresh service.
If we inspect your rug and believe the other option is safer, we will say so, and the written quote you approve covers exactly the option we agreed on.
What we clean
Persian rugs, Oriental rugs, Turkish rugs, silk rugs, wool rugs, antique and heirloom rugs, hand-knotted rugs, kilims and flatweaves, shag rugs, viscose rugs (one of the most delicate fibers, always handled gently with extra drying care), cotton rugs, and synthetic area rugs. Not sure what your rug is made of? That is exactly what the inspection is for.
How a warehouse hand wash works, step by step
First, inspection and photographs: fiber, dyes, construction, existing damage, stains, and odor are noted, and fragile areas flagged. Second, dusting removes dry soil and sand from the foundation, because grit left in a rug grinds fibers down every time someone walks on it. Third, a dye-stability check on a hidden area, so colors stay where they belong. Fourth, hand washing with fiber-matched solutions — wool, silk, and cotton each get a different wash. Fifth, rinsing until clear, so no residue is left to attract new dirt. Sixth, controlled flat drying, which protects shape and backing. Seventh, grooming and fringe cleaning, so the rug comes home looking finished, not just clean. Then it is delivered back to you.
How an on-site refresh works
We move light furniture, vacuum thoroughly including edges and reachable areas under furniture, pre-treat spots and traffic areas, deep-clean with eco-friendly, pet-safe solutions, and groom the pile so it dries evenly. Our technician is trained to help move furniture as part of your cleaning, and we do our best to accommodate what you need. Some larger or delicate pieces — pianos, electronics, china cabinets, beds and large dressers — cannot be moved. At your free in-person estimate, we go over the room with you and confirm exactly what can be moved before we start. — and we walk through the result with you before we leave.
Why fine rugs fail in the wrong hands
The complaints we hear most often about other cleaners are always the same: colors bled, a rug came back smaller or rippled, fringe frayed, or a wool rug was treated like a synthetic one. Almost all of it comes from one mistake — using one method for every rug. A high-heat, high-agitation clean that suits a synthetic rug can ruin silk or shrink wool, and a surface clean that looks good on top leaves the foundation dirty, so the rug soils again within weeks and smells return. Fiber-matched cleaning is slower and more careful, and that is the point.
Eco-friendly, pet-safe, and honest about results
Every solution we use is eco-friendly and safe for children and pets once dry. And we are honest about what cleaning can and cannot do: most stains and odors improve dramatically, but a rug that has carried repeated pet accidents for years, or a stain set with heat, may not return to perfect. We will tell you that during the inspection, before you spend anything, rather than promise the impossible.
Frequently asked questions
How much does high-end rug cleaning cost?
Cost depends on the rug’s size, fiber and construction, soiling, whether it needs a warehouse hand wash or an on-site refresh, and any extra care such as odor treatment. That is why we offer a free in-person estimate and a written quote before work starts — the price we agree is the price you pay, with no hidden fees and no on-site upsells.
Should my rug be picked up or cleaned in my home?
Fine, delicate, valuable, or heavily soiled rugs go to the warehouse for a hand wash. Sturdy everyday rugs in good condition get an on-site refresh. We decide together at the inspection, based on fiber, value, condition, and soiling — not on what is fastest for us.
How long does a warehouse hand wash take?
Most rugs are picked up, washed, dried, and delivered back within about a week. Silk, antique, and heavily soiled rugs can take longer because they need a slower dry. If you have a deadline, tell us when you book and we will confirm whether it is realistic before we take the rug.
Is it safe for wool, silk, and antique rugs?
Yes, when the method matches the fiber. We test dye stability, wash by hand with fiber-matched solutions, and dry flat. Wool and silk are never treated like synthetics.
Can you remove pet stains and odors from a rug?
In most cases, yes — especially with a warehouse wash, which reaches the foundation where odor lives. Old, repeated contamination may need more than one pass, and we will say so honestly at inspection.
Related services
See also: Oriental & Persian Rug Cleaning, Area Rug Restoration, and Area Rug Refresh.
Get a free in-person estimate
Call Carpet Care NYC at (929) 736-9792 or (888) 311-1162, or email carpetcarenyc@gmail.com. Hours: Sunday–Thursday 8 AM–8 PM, Friday 8 AM–4 PM, Saturday closed. Serving Brooklyn, NY and surrounding areas. Certified technicians. Eco-friendly, pet-safe cleaning. Re-clean-free satisfaction guarantee: if you are not happy with the result, we come back and re-clean it free.